• About documentation
  • Layout themes of the Admin Panel
  • Introduction
    • System overview
      • Session Monitoring & Recording
      • Secret Management
      • Just-in-Time (JIT) Access
      • Single Sign-On (SSO)
      • Agentless Convenient Access
      • AI-Powered Prevention
      • Productivity Analyzer
      • Rapid Deployment
      • Compliance Support
    • Available GUI Languages
    • Supported protocols
      • HTTP
      • Modbus
      • MS SQL (TDS)
      • MySQL
      • RDP
      • SSH
      • Telnet 3270
      • Telnet 5250
      • Telnet
      • VNC
      • X11
      • TCP
      • Secret Checkout
    • Deployment scenarios
    • Connection modes
    • User authentication methods and modes
    • Security measures
      • Data encryption
      • Backups
      • Permissions
      • Sandboxing
      • Reliability
      • Cluster configuration
    • Data model
    • Dashboard
      • Widgets
      • Adding, customizing and removind dashlets
      • Hard drives status information
    • Third-Party Licenses
  • System deployment
    • Requirements
    • Hardware overview
    • System initiation
      • Virtual machine
    • Accessing Fudo Enterprise Portals
      • Admin Panel
      • User Access Gateway
      • Supported Web Browsers
  • Quick start
    • SSH
      • Prerequisites
      • Configuration
      • Establishing connection
      • Viewing user session
    • SSH in bastion mode
      • Prerequisites
      • Configuration
      • Establishing connection
      • Viewing user session
    • SSH in Bastion Mode with Jump Host Option
      • Prerequisites
      • Configuration
      • Establishing a Connection
    • RDP
      • Prerequisites
      • Configuration
      • Establishing an RDP connection with a remote host
      • Viewing user session
    • RDP in bastion mode
      • Prerequisites
      • Configuration
      • Establishing an RDP connection with a remote host
      • Viewing user session
    • Telnet
      • Prerequisites
      • Configuration
      • Establishing a telnet connection with the remote host
      • Viewing user’s session
    • Telnet 5250
      • Prerequisites
      • Configuration
      • Establishing a telnet connection with the remote host
      • Viewing user’s session
    • MySQL
      • Prerequisites
      • Configuration
      • Establishing connection with a MySQL database
      • Viewing user session
    • MS SQL
      • Prerequisites
      • Configuration
      • Establishing connection with a MS SQL database
      • Viewing user session
    • HTTP
      • Prerequisites
      • Configuration
      • Connecting to remote resource
      • Viewing user session
    • VNC
      • Prerequisites
      • Configuration
      • Establishing connection
      • Viewing user session
    • User authentication against external LDAP server
      • Prerequisites
      • Configuration
  • Users
    • Creating a user
    • Copying user grants
    • Editing a user
    • Blocking a user
    • Unblocking a user
    • Deleting a user
    • Authentication failures counter
    • Roles
    • Users synchronization
  • Servers
    • Creating a server
      • Creating an HTTP server
      • Creating a Modbus server
      • Creating a MS SQL server
      • Creating a MySQL server
      • Creating an RDP server
      • Creating an SSH server
      • Creating a Telnet server
      • Creating a Telnet 3270 server
      • Creating a Telnet 5250 server
      • Creating a VNC server
      • Creating a TCP server
    • Importing a server list from CSV file
    • Editing a server
    • Blocking a server
    • Unblocking a server
    • Deleting a server
  • Pools
    • Creating a pool
    • Deleting a pool
  • Remote applications
    • Adding remote application
    • Connecting to remote application via Access Gateway
    • Deleting remote application
  • Accounts
    • Creating an account
      • Creating an anonymous account
      • Creating a forward account
      • Creating a regular account
    • Editing an account
    • Blocking an account
    • Unblocking an account
    • Deleting an account
    • Managing security alerts
      • Triggering password change
      • Ignoring security alert
  • Listeners
    • Creating a listener
      • Setting up the SSH listener
      • Setting up the RDP listener
      • Setting up the VNC listener
      • Setting up the HTTP listener
      • Setting up the Modbus listener
      • Setting up the MySQL listener
      • Setting up the TCP listener
      • Setting up the MS SQL listener
      • Setting up the Telnet listener
      • Setting up the Telnet 3270 listener
      • Setting up the Telnet 5250 listener
    • Editing a listener
    • Blocking a listener
    • Unblocking a listener
    • Deleting a listener
  • Safes
    • Creating a safe
    • Editing a safe
    • Blocking a safe
    • Unblocking a safe
    • Deleting a safe
  • Discovery
    • Creating a rule
      • Creating a rule for accounts
      • Creating a rule for servers
    • Managing rules
    • Creating a scanner
      • Creating a scanner for Domain Controller Accounts
      • Creating a scanner for Domain Controller Servers
      • Creating a scanner for local accounts
    • Managing scanners
    • Managing discovered accounts
    • Managing discovered servers
  • Password changers
    • Password changer policy
      • Defining a password changer policy
      • Editing a password changer policy
      • Deleting a password changer policy
    • Custom password changers
      • Defining a custom password changer
      • Editing a custom password changer
      • Deleting a custom password changer
    • Connection modes
      • SSH
      • LDAP
      • Telnet
      • WinRM
    • Setting up password changing on a Unix system
  • Policies
    • AI module-based policy
    • Regular expression-based policy
  • Downloads
    • Sessions
    • Files
  • Account activity in the Access Gateway
  • Access requests
    • Awaiting requests
    • Active requests
    • Archived requests
  • Sessions
    • Filtering sessions
      • Defining filters
      • Managing user defined filter definitions
      • Full text search
    • Viewing sessions
    • Pausing connection
    • Terminating connection
    • Joining live session
    • Sharing sessions
    • Commenting sessions
    • Sessions’ retention lockdown
    • Exporting sessions
      • Export Session File Formats
    • Deleting sessions
    • OCR processing sessions
    • Session data replication
    • Timestamping selected sessions
    • Cancelling sessions timestamping
    • Require approval for access
      • Approving pending user requests
      • Declining pending requests
    • AI sessions processing
      • Content models
      • Session scoring
      • Quantitive models
  • Reports
  • Productivity
    • Overview
    • Sessions analysis
    • Activity comparison
  • Administration
    • System
      • Date and time
      • SSL certificates
      • Deny new connections
      • SSH access
      • Sensitive features
      • System update
        • Updating system
        • Restoring previous system version
        • Deleting upgrade snapshot
      • License
      • Hotfix
      • Diagnostics
      • Configuration encryption
      • Default domain
      • Password complexity
      • Single Sign On
        • Setting up Fudo Enterprise for SSO
        • Single Sign On in Admin Panel
        • Single Sign On in User Portal
        • Setting up domain controller
      • Password changers - active cluster node
        • Cluster Password Changers
    • Network settings
      • Network interfaces configuration
        • Managing physical interfaces
        • Defining IP address using system console
        • Setting up a network bridge
        • Setting up virtual networks (VLANs)
        • Setting up LACP link aggregation
      • Labeled IP addresses
      • Routing configuration
      • DNS configuration
      • ARP table configuration
    • Notifications
    • Artificial Intelligence
      • Configuring models trainers
      • Behavioral analysis models
    • Trusted time-stamping
    • Certificate-based authentication scheme
    • Authentication
      • External authentication server definition
      • OATH authentication definition
      • SMS authentication definition
      • DUO authentication definition
      • OpenID Connect authentication definition
    • External passwords repositories
      • CyberArk Enterprise Password Vault
      • CyberArk Credential Provider
      • Thycotic Secret Server
      • Local Administrator Password Solutions (LAPS)
    • Resources
      • RDP/VNC login screen configuration
      • User portal login screen configuration
    • System version restore
    • System restart
    • SNMP
      • Configuring SNMP
      • Configuring SNMPv3 TRAP
      • SNMP MIBs
      • Getting SNMP readings using snmpwalk
      • Fudo Enterprise specific SNMP extensions
    • Backup and retention
      • System backup
      • Data retention
    • External storage
      • Configuring external storage
      • Expanding external storage device
    • Exporting/importing system configuration
      • Exporting system configuration
      • Importing system configuration
    • Cluster configuration
      • Initiating cluster
      • Adding cluster nodes
      • Editing cluster nodes
      • Deleting cluster nodes
      • Redundancy groups
    • Events log
      • External syslog servers
      • Exporting events log
    • Changing encryption passphrase
    • Integration with CERB server
    • System maintenance
      • Backing up encryption keys
      • Monitoring system condition
      • Health Check
        • API Health Check
      • Call Home
        • Data Collected by Call Home Service
        • The Benefits of Using Call Home
        • Enable/Disable Call Home
      • Hard drive replacement
      • Resetting configuration to default settings
  • Reference information
    • RDP connections broker
    • Log messages
    • Footer Information
  • Fudo Officer 1.0
    • Configuration
    • Managing session requests
    • Settings
  • AAPM (Application to Application Password Manager)
    • Compiling fudopv tool
      • Python
      • Virtual environment
      • Fetching dependencies
      • Package creation script
    • Deploying fudopv without compiling source files
    • Using fudopv
    • Authentication methods
      • Static password
  • Ticketing systems
  • Client applications
    • PuTTY
    • Microsoft Remote Desktop
    • TightVNC Viewer
    • SQL Server Management Studio
  • Troubleshooting
    • Booting up
    • Connecting to servers
    • Logging to administration panel
    • Session playback
    • Cluster configuration
    • Trusted timestamping
    • Support mode
  • Use Cases
    • Two-factor OATH authentication with Google Authenticator
      • Protocols Supporting OATH Authentication Method
      • Configuring the OATH Authentication Method
    • OpenID Connect authentication definition with Microsoft Entra (Azure)
    • Remote Desktop Services configuration on Windows Server for Fudo Enterprise
      • Setup Remote Desktop Services (RDS) on Windows
      • Setup Fudo Enterprise - bastion scenario (recommended)
      • Setup Fudo Enterprise - proxy scenario
    • Managing RPD Server certificates in Windows Server
      • Locating the Server Certificate in Windows Server
      • Providing the CA Certificate
    • Configuring the Single Sign On (SSO)
      • SSO configuration on Windows Server 2019
      • Setup Fudo Enterprise
      • Setup and check user workstation - Windows2010 Client
  • Frequently asked questions
  • Glossary
API Documentation
Access Gateway
PDF PL
Fudo Enterprise 5.4
  • Start »
  • Troubleshooting

Troubleshooting¶

  • Booting up
  • Connecting to servers
  • Logging to administration panel
  • Session playback
  • Cluster configuration
  • Trusted timestamping
  • Support mode
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