To configure ServiceNow, proceed as follows.

  1. Select Settings > Ticketing system.
  2. Select Enable option to enable ticketing service integration.
  3. In the General section, provide IP address and port number of ServiceNow REST API.
  4. Select the Use TLS option to enable connection encryption.
  5. From the Bind to drop-down list, select the IP address used by Wheel Fudo PAM for sending requests to ServiceNow API.
  1. In the Authentication section, provide user credentials allowed to access ServiceNow over defined REST API.


Click Test connection to verify configuration parameter values. The result of testing will be a ticket in ServiceNow, containing the configuration values prefixed with the test_ string.

  1. In the Template section, in the Assignment group field, define the ServiceNow users group to which the tickets will be assigned.
  2. In the Description field, provide the ticket template title.
  3. In the Comment field, provide additional information to be included in the ticket.
  4. Enter Fudo URL that will be used to create quick access hyperlinks included in tickets.
  1. Click Save.

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