Support mode

Support mode enables remote access to Fudo PAM in case it cannot boot up properly.


Enabling support mode

  1. Access the system terminal.
  2. During the boot up, enter 1 and press the Enter key to confirm.
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  1. Select network interface.

Note

In support mode, network interfaces are named res* instead of net*.

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  1. Enter the IP address along with network mask, eg. 10.0.0.8/16.

Note

The IP address is used for establishing remote SSH connection, thus it must be reachable by the technical support specialist. If possible, the IP address should be the same as before the system’s malfunction.

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  1. Enter the gateway’s IP address and press enter to enable connection to your Fudo PAM.
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Note

  • Fingerprint allows for verifying that the connection has been established with the correct remote host.
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  1. Once the work is done and the connection is no longer needed, press [Ctrl] + C keys to close it and reset the network settings.
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