Domain Management¶

Last update: 2026-02-06

Email Domain Verification (Optional)¶

Note

  • Email domain verification serves to confirm that the domain belongs to the organization and is managed by users with appropriate permissions.
  • Verification process is optional.
  • Fudo Enterprise Admin can see the verification status of each domain/organization and decide whether to cooperate with an unverified contractor.
  • Important: Adding an additional domain to the same organization requires verification of the previous domain to confirm that both domains belong to the same organization.

Domain verification consists of adding a specified DNS record, which serves as proof of control over the domain configuration. While verification is optional, it provides assurance to Fudo Enterprise Admins that organization management and the associated email domains are handled by entities that have actual control over the company’s email infrastructure. The verification status is passed from Fudo ShareAccess to Fudo Enterprise so that administrators can see it on their side.

Note

For organizations that were using Fudo ShareAccess before the update:

  • Domain verification is optional and doesn’t block onboarding processes.
  • Unverified domains can still be used for user registration and activation.
  • Fudo Enterprise Admins can view the verification status and make informed decisions about cooperation with unverified contractors.
  • Users who were activated earlier will retain uninterrupted access to the system regardless of domain verification status.

Verifying an organization domain

  1. Log in to Fudo ShareAccess and expand the User menu in the upper-right corner.

  2. Select Manage organizations > Your organization name to open the organization settings.

    ../../../_images/1_2_manage_org.png

  3. From the menu on the left, select General information.

  4. Go to the Domain section and click Verify domain.

    ../../../_images/1_2_domains_view.png

  5. Go to the DNS verification panel section and copy the value from the TXT type field.

    ../../../_images/1_2_domain_verif_txt.png

Adding a DNS TXT record

Note

To confirm control over the domain, Fudo ShareAccess uses a verification mechanism based on a DNS TXT record. Verification consists of checking whether the user is able to modify the DNS configuration of the domain. Successful addition of the specified TXT record serves as confirmation.

  1. Log in to the DNS management system for the domain you want to verify. This may be the panel of:
    • a DNS provider,
    • a domain registrar,
    • or your own DNS server.
  2. Open the DNS zone for the selected domain.
  3. Add a new DNS record with the following parameters:
    • Record type: TXT,
    • Name / Host: Domain name (e.g., domain.com),
    • Value: the value copied from the TXT type field in Fudo ShareAccess,
    • TTL: any value (default recommended).
  4. Save the changes in the DNS configuration.

Note

DNS changes may require time to propagate. Depending on the DNS provider, verification may take from a few seconds up to several minutes.

Completing verification

  1. After adding the record, return to Fudo ShareAccess.
  2. Click Verify DNS record.

Note

Fudo ShareAccess will check the presence and correctness of the TXT record. If the record is found and its value matches the expected one, the domain will be marked as verified. The verification status will be visible to Fudo Enterprise Admins who can then decide whether to cooperate with your organization.

If verification fails, make sure that:

  • the record has been added to the correct DNS zone,
  • its name and value match the data generated by Fudo ShareAccess,
  • DNS propagation has completed.

Remember: Domain verification is optional and does not block the use of the domain, but Fudo Enterprise Admins may have less trust in organizations with unverified domains.

Adding Multiple Domains¶

Fudo ShareAccess allows assigning more than one email domain to a single organization. This solution can be used when an organization operates with separate domains assigned to different countries, regions, or business functions (for example, regional domains or domains used by support, operations, or organizational units).

Important

To add an additional domain to an existing organization, the previous domain must be verified. This requirement ensures that multiple domains can only be associated with the same organization when ownership is confirmed.

To add an additional domain:

  1. Expand the User menu in the upper-right corner and select Manage organizations > Your organization name to open the organization settings.

    ../../../_images/1_2_manage_org.png

  2. From the menu on the left, select General information.

  3. Go to the Domain section and click Add domain.

    ../../../_images/1_2_domains_add.png

  4. Enter the domain name and press ENTER.

  5. A TXT value required for domain verification will be generated in the dialog window, and the domain will be added to the list with the status Pending verification.

  6. Add the DNS TXT record in your DNS management system following the steps described in section Email Domain Verification (Optional).

  7. Click Verify DNS record.

Removing an Unverified Additional Domain¶

An additional domain that has not been verified can be removed from the system configuration.

To remove such a domain:

  1. Expand the User menu in the upper-right corner and select Manage organizations > Your organization name to open the organization settings.

    ../../../_images/1_2_manage_org.png

  2. From the menu on the left, select General information.

  3. Go to the Domain section and locate the domain with the status Pending verification.

  4. Open the context menu by clicking the three-dot icon and select Remove domain.

  5. Confirm the removal in the dialog window by clicking Remove domain.

    ../../../_images/1_2_domains_delete.png

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