Session Playback

Problem

Symptoms and solution

Cannot playback exported video

Cause: required video codecs are missing.

Solution: install correct video codecs.

Administrator user does not see sessions

Symptoms: session list does not contain expected entries.

Cause: insufficient access rights.

Solution: grant access rights to specific user, server and connection objects.

Cannot playback session in session player

Symptoms: message: Could not find session data.

Cause: recording has been disabled in connection properties when given session transpired.

Solution: enable session recording to be able to playback session material in future.