Managing Session Requests

There are three types of requests: awaiting, active, and archival.

Note

To be able to manage requests, ensure the Just In Time option is selected within the assigned safe Safe, and enable the Access request sent (push) option for push notifications for the user. To learn more about this topic, refer to the GENERAL TAB, and PERMISSIONS AND NOTIFICATIONS TAB subsections in the Creating a safe section.

Awaiting Requests

The Waiting tab shows a list of the requests that are waiting for a decision of the current user profile.

Note

• Two types of requests are available for the user who sends an access request: immediate and scheduled. For detailed information, refer to the Access requests section.
• To learn how users can send requests, refer to the Connecting via access request section of the Access Gateway documentation.

In order to vote for approval or rejection of the request, follow the steps:

1. Open Fudo Officer 2.0 and provide PIN code. You will be automatically redirected to the Waiting tab.
2. Tap the arrow next to the username to expand the request details.
3. Alternatively, tap Vote button to accept or reject the request directly from this tab.
4. In case of rejection a comment for the decision is required.
5. Tap Accept or Reject button.

      

Note

• Accepted requests can be found under the Active tab.
• Rejected requests can be found under the Archival tab.

Note

• Users who sent the request via the Access Gateway and have their e-mail address configured on the Admin Panel, receive notifications when their request was accepted or rejected.

Active Requests

The Active tab displays a list of two types of requests:

• Requests that have been accepted by the required number of voters (marked in green).
• Requests that are waiting for other voters (marked in yellow).

Requests can be sorted by date, user, server name, or account name.

      

Revoking Request

Given vote for accepted and active requests can be revoked, for example, for preventing a possible misuse. This option is useful when the user finished their work earlier than expected, but their request is still valid.

In order to revoke accepted and active requests, follow the steps:

1. Open Fudo Officer 2.0 and provide PIN code.
2. Tap Active tab.
3. Tap the arrow next to the username to expand the request details.
4. Tap the Edit Vote button at the bottom of the request screen.
5. In the Comment field, provide the reason for the revocation (required).
6. Tap the Reject button to revoke the request.

      

Note

If you have accepted a request that is still awaiting votes from other administrators, the Reject button will be available directly on the request screen.

Archived requests

History of the processed requests is available under the Archival tab. Archived requests can be sorted by expired, rejected, revoked, and granted status.

Related topics:

• Fudo Officer Settings