Troubleshooting¶

Problem

Symptoms and solution description

Cannot log in to the User Access Gateway

Symptoms:

Solution:

Make sure you are entering correct login credentials.
Contact system administrator to verify whether you have Access Gateway access privileges.
Contact system administrator to verify the User Access Gateway time policy settings.

Problem	Symptoms and solution description
Accounts list is missing objects.	Solution: Contact your system administrator to make sure you have access to required safes.
	Symptoms: Cannot connect to selected server.
	Reason: connection takes place outside the timeframe defined by the access time policy.
	Solution: contact system administrator to verify your time policy settings.